Enterprise IT Support Platform

Enterprise
ServiceDesk
Platform

Multi-tenant, secure, automatable. The only ticket management system built for enterprise scale.

99.9%
Uptime
500+
Organizations
10K+
Active Users
1M+
Tickets Processed
Why OnPoints.it

Built for EnterpriseDesigned for Scale

True Multi-Tenancy

Enterprise-grade security

PostgreSQL Row-Level Security (RLS) ensures 100% data isolation. Each organization's data is completely separated at the database level.

Modular Architecture

Flexible & scalable

Enable or disable 10+ modules as needed. Pay only for what you use. Customize your platform to match your workflow.

Enterprise Integrations

Connect everything

LDAP/Active Directory in 2 minutes. SSO with Google, Azure AD, Okta. Telegram bots, Webhooks, REST API.

SaaS or On-Premise

Your choice

Choose cloud for quick start or on-premise for maximum control. Windows installer available for self-hosted deployments.

Modular Architecture

Enable What You NeedDisable What You Don't

Choose from 10+ modules. Mix and match to create your perfect IT support platform.

📥

Queues

FREE

Organization and grouping of tickets by queues

⏱️

SLA

PRO

Response and resolution time control, escalations

📚

Knowledge Base

PRO

Articles, FAQ and documentation for users

Automation

PRO

Triggers, rules and automatic actions

💻

CMDB/Assets

ENTERPRISE

IT assets and equipment management

📊

Reports

FREE

Analytics, charts and data export

🔗

Webhooks

ENTERPRISE

Integrations via HTTP callbacks

🔐

LDAP/SSO

ENTERPRISE

Authentication via LDAP or Single Sign-On

📝

Custom Fields

FREE

Additional fields for tickets

🔍

Saved Filters

FREE

Quick access to frequently used filters

Enterprise Integrations

Connect EverythingIn Minutes, Not Months

LDAP in 2 minutes. SSO with major providers. Webhooks, API, Telegram bots. Everything you need for enterprise integration.

LDAP / Active Directory

Connect in 2 minutes with auto-sync

SSO Providers

Google, Azure AD, Okta, SAML 2.0

Telegram Bots

Per-tenant bots for ticket creation

Webhooks

HTTP callbacks for real-time events

REST API

Full API access for custom integrations

Email

SMTP configuration per tenant

Security First

Enterprise-GradeSecurity & Compliance

PostgreSQL RLS

Row-Level Security ensures complete data isolation

GDPR Ready

Compliant with data protection regulations

Audit Logs

Track all critical actions with full audit trail

OWASP Top 10

Protected against common security vulnerabilities

Data Encryption

Encryption at rest and in transit

99.9% Uptime SLA

Enterprise-grade reliability and monitoring

Deployment Options

Choose YourDeployment Model

SaaS (Cloud)

Quick start, zero maintenance

Hosted on our infrastructure
Automatic updates
99.9% uptime SLA
Scalable infrastructure
Backup & disaster recovery

On-Premise

Full control, self-hosted

Windows installer available
Complete data control
Custom configurations
Offline operation support
License-based pricing
Perfect For

Built ForEvery Team

IT Support Teams

Manage internal IT requests, track SLA compliance, automate workflows

Ticket management
SLA tracking
Knowledge base
Automation

Managed Service Providers

Multi-tenant platform perfect for MSPs serving multiple clients

Multi-tenant isolation
Client portals
Billing integration
White-label

Enterprise Organizations

Enterprise-grade security, SSO, LDAP integration, custom domains

SSO/LDAP
Custom domains
API access
Priority support
Performance

Built for Scale

< 300ms
API Response Time
95th percentile
< 50ms
Database Queries
Average query time
10,000+
Concurrent Users
Per tenant
Yes
Horizontal Scaling
Unlimited instances
Simple Pricing

One price.Unlimited possibilities

Start free. Scale effortlessly. Upgrade when you're ready.

FREE

$0/forever

For small teams

Up to 5 users
2 support agents
1GB storage
100 tickets/month
Basic modules
Email support
Most Popular

PRO

$49/per month

For growing teams

Up to 25 users
5 agents
50GB storage
Unlimited tickets
SLA policies
Knowledge Base
Automation
IT Assets (CMDB)
Priority support

ENTERPRISE

$199/per month

For large companies

Unlimited users
Unlimited agents
Custom storage
All PRO modules +
SSO (OIDC, SAML, LDAP)
Custom domain
API access
Webhooks
24/7 VIP support
Ready to Get Started?

Start Your FreeTrial Today

No credit card required. Set up in minutes. Scale as you grow.