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Navigate to the Tickets section, click 'New Ticket', fill in the details, and click Submit. Your ticket will be automatically assigned based on your rules.
Yes! Go to Settings → Custom Fields to add, modify, or remove fields according to your workflow needs.
Automation rules trigger based on conditions (status changes, keywords, etc.) and perform actions like assigning tickets, sending emails, or updating fields automatically.
Our platform is fully responsive and works on any device. A native mobile app is coming in Q2 2025.
Go to Settings → Integrations → LDAP, enter your server details, and test the connection. Users can then authenticate with their AD credentials.
The free plan includes up to 5 users, 1 agent, 1GB storage, 100 tickets/month, and email support. Perfect for small teams getting started.